Hoth Exchange Shipping Policy
Welcome to Hoth Exchange! To ensure a smooth and reliable experience for both buyers and sellers, we have established the following shipping policy:
1. **Shipment Timeframe:** All items must be shipped out within 5 days of purchase. If an alternative arrangement is necessary, it must be agreed upon by the buyer in writing.
2. **Tracking Information:** A tracking number must be provided for all shipments. This ensures that both parties can monitor the progress of the delivery and address any issues promptly.
3. **Proper Packaging:** Due to the delicate nature of many items sold on Hoth Exchange, it is essential that all items are packed properly and with care. Adequate packaging materials must be used to prevent damage during transit.
4. **Non-Delivery Consequences:** If a shipment fails to reach its destination, the seller’s account may be subject to deletion, and any pending payouts will be forfeited. It is crucial to ensure that all items are properly packaged, labeled, and shipped to avoid such issues.
By adhering to these guidelines, we can maintain the integrity of our marketplace and provide a positive experience for all users. Thank you for your cooperation and commitment to quality service on Hoth Exchange.
For any questions or further assistance, please contact our support team.
Hoth Exchange Refund Policy
At Hoth Exchange, we strive to ensure that all transactions are satisfactory for both buyers and sellers. Our refund policy is designed to address specific concerns while maintaining fairness and clarity.
1. **Eligibility for Refunds:**
– **False Description:** If an item is found to be falsely described in its listing, a refund will be issued. Buyers must provide evidence to support the claim of a false description.
– **Damage During Shipping:** If an item is broken or ruined during shipping due to negligence in packaging, a refund will be issued. Buyers must provide evidence of the damage upon receipt.
2. **Final Sale:** All other sales are final. Items that do not meet the criteria for a false description or shipping damage will not be eligible for a refund.
By adhering to these guidelines, we ensure a fair and transparent process for handling refunds. If you believe you are eligible for a refund under this policy, please contact our support team with the necessary evidence.
For any questions or further assistance, please reach out to our support team. Thank you for your understanding and cooperation.
Hoth Exchange Cancellation Policy
At Hoth Exchange, we aim to facilitate smooth transactions between buyers and sellers. Our cancellation policy outlines the conditions under which an order can be canceled.
1. **Order Cancellation:**
– **Before Shipping Payment:** Orders can be canceled before the seller has paid for shipping. Buyers must notify the seller promptly to ensure the cancellation can be processed in time.
2. **No Guaranteed Returns or Exchanges:** Once the seller has paid for shipping, no cancellations, returns, or exchanges can be guaranteed. Buyers are encouraged to review their orders carefully before finalizing the purchase.
By following these guidelines, we aim to provide clarity and fairness for both buyers and sellers. For any questions or further assistance, please contact our support team. Thank you for your understanding and cooperation.
